Frequently Asked Questions
Amenities
What amenities does the property offer?
Roof top deck with grilling area, co-working conference rooms on each floor, fully equipped fitness center, restaurant, café, EV charging stations.
Is parking available?
Yes, we have several parking options including garage and outdoor parking.
Where are the washer and dryer/hookups?
Washer dryer are available in each apartment home.
What appliances are standard?
Washer, dryer, microwave, refrigerator, dishwasher.
If I have a package delivered, will you hold it at the leasing office?
No packages will be held in the mail and package room.
Do you offer furnished apartments?
Please contact our leasing office for information on a company we have partnered with in the past.
Do you offer Short Term leases?
Lease terms may vary, please visit out floor plans page or contact the property for details.
Are there building quiet hours or fees for using communal spaces?
We ask residents to respect quiet hours from 10 PM to 7 AM. There are no additional fees for using any of our amenity spaces.
Location
What's the nearest cross street?
Mason Street and Andrew Ferland Way
Is there public transportation within close proximity of the buildings?
Yes, the Pawtucket/Central Falls commuter rail station is just a block away.
What's the name of the nearest coffee shop and how far is it from the property?
News Café is right across the street from Dexter Street Commons.
Can you tell me about the location?
Located in the heart of Pawtucket where culture, community and cuisine unite.
Pet Policy
Are you pet friendly?
We are cat and dog friendly!
Are there weight or breed restrictions on pets?
Breed restrictions apply for dogs and 40lbs weight limit.
Administrative
Am I required to purchase renter's insurance?
Yes, all residents are required to have a current renter’s insurance policy.
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms and sometimes offer discounts for longer terms. While rent cannot be paid for a year in advance, you can set up automatic monthly payments on our resident portal. Please contact our leasing office for current offers.
Does it cost anything to take a tour?
No, tours are completely free. Please contact our leasing office to schedule a tour.
How can I pay rent every month?
Rent is due on the 1st of the month, every month. We offer recurring online payments that you can set up on the online portal by bank account which is free or a credit card which could incure a fee as well as one-time payments so you can have the freedom to pay however you would like month to month.
How does the application process work?
You can easily apply online through the property website. The system will create an online account for you, so once you become a resident, you will already have access to online payments and maintenance service requests. If you prefer a hard copy application, that is fine too! Please contact the Leasing Office to obtain a PDF of the application and Rental Criteria form or visit us in person. We will need a signed Rental Criteria form, completed application, copy of your photo ID, and proof of income. Next you will be contacted by Two Dots, a company we partner with who will verify your paystubs and identity.
Upon approval, we collect a First Month’s Rent Deposit, which is applied to your first month’s rent. Applicants using a housing voucher follow a separate process and are not required to pay this deposit.
How long does it take for an application to be approved?
Application approval times can vary, but generally, you can expect a response within 48 to 72 hours after submitting all required documents. Delays may occur if additional information is needed.
What are my options for paying my rent?
Rent can be paid online through the resident portal with manual or automatic payments.
What are the qualifying standards for application approval?
We perform a credit check through a rental risk assessment system, criminal background check as well as a sex offender check. All must meet our passing standards for approval.
What is the move-in cost/how much will I pay in when I sign the lease?
After approval, we ask for all move-in costs to be paid within 72 hours in certified funds (bank check or money order). This cost will include your prorated first month’s rent (you can move in any day of the month!), a key and lock fee, and prorated extra fees (storage and/or pet) if applicable.
Will I be allowed to sublet my apartment?
Subletting is not allowed per our lease agreement.
Are there any monthly fees?
Monthly fees apart from rent would occur for pets or rented storage units.
Credit Score
What if I do not have passing credit?
There is a determination that is made if your score is just between decline and approval standards. This is called “approved with conditions”. If this is the case, you will be notified of next steps by the Leasing Office. If your score is below this mark, your application is declined.
Extra Fees
What are the extra fees associated with the apartment home?
All of the amenities and services are included in your rent. Parking and pets, if applicable, are an extra monthly charge.
Maintenance
What will you do to prepare my apartment before I move in?
Our professional cleaning and maintenance team will ensure your apartment is in top condition, with all appliances checked and working, fresh paint, and a thorough cleaning.
An item in my apartment needs repair. How do I get help?
You can submit a maintenance request through our resident portal or contact our leasing office directly. We aim to address all requests within 48 hours and we will keep you informed if this will take longer than that.
How are maintenance issues handled?
Maintenance requests are prioritized based on urgency. We aim to address all requests within 48 hours.
What happens if I am locked out?
If you’re locked out during office hours, stop by the leasing office. After hours, call our emergency maintenance line.
Am I allowed to decorate the apartment without penalty?
Yes, we encourage you to make your apartment your own. Mounting items on the wall is allowed. However, we ask that you avoid making any permanent alterations or damage.
Do I have to be present for a service technician to perform work?
It’s up to you. You can choose to be present or provide us with permission to enter your apartment in your absence. We will leave you a note, informing you that we were there and the work that was done if you are not present.
Do you have on-site maintenance?
Yes, maintenance is on site from 8:30am until 4:30pm Monday through Friday and we have 24 hour emergency on call maintenance as well.
Utilities
Are utilities included?
Electricity is separate and is based on usage.